Suzan Cleaning Services – Privacy Policy
Effective Date: January 2020
At Suzan, Client Safety & Privacy Come First
At Suzan Cleaning Services (“we,” “our,” or “us”), we understand the trust you place in us when inviting our team into your home or office. Your privacy, personal space, and peace of mind are our highest priorities. Every cleaner on our team is thoroughly vetted and background-checked, ensuring professionalism and safety. In all our years of business, we have never had an incident that compromised a client’s trust. We remain committed to being discreet, respectful, and dependable every time we step into your space.
This Privacy Policy explains what data we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you use our website or services, we may collect:
Personal Information: Name, phone number, email address, home or business address, and service details when you contact us, request a quote, or book a cleaning.
Payment Information: If payments are processed through our booking system, we may collect billing details (handled securely through third-party payment providers).
Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies and tools like Google Analytics.
2. How We Use Your Information
We use the information we collect to:
Provide and manage cleaning services.
Communicate with you regarding scheduling, updates, or questions.
Send quotes, invoices, or service confirmations.
Improve our website and customer experience.
Meet legal, regulatory, or contractual obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only with:
Trusted third-party providers (such as booking software, payment processors, or analytics tools) to operate our business.
Legal authorities when required by law or to protect our rights, safety, or property.
4. Cookies & Tracking
Our website may use cookies and similar technologies to:
Analyze website traffic and usage patterns.
Improve performance and user experience.
Deliver relevant content.
You can manage or disable cookies in your browser settings.
5. Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While no method is 100% secure, we are committed to safeguarding your data.
6. Your Rights
Depending on your location, you may have the right to:
Request access to the information we hold about you.
Ask us to correct or delete your personal information.
Opt out of communications or data collection practices.
To exercise these rights, contact us directly.
7. Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Suzan Cleaning Services
(708) 830-3380